Feedback Definition in Communication

What does it mean to communicate feedback? What is an example of good feedback? Some suggestions for giving and receiving constructive feedback at work.
Joey Alfano
Joey Alfano
Co-Founder
May 8, 2023
Feedback Definition in Communication creative

Communicating feedback is a crucial part of any successful professional relationship. It involves providing honest and constructive critique in order to help improve performance or behavior. There are a lot of different employee feedback mechanisms, some pointed at feedback for their company or team, others to deliver or receive peer feedback. Good feedback should focus on specific areas that need improvement, provide clear examples and solutions for addressing these issues, and emphasize positive aspects as well as areas of growth. It is also important to remember that communication should always be done with respect; harsh words can lead to hurt feelings and resentment, which can damage a relationship over time. By using effective communication strategies when giving feedback, we can foster an atmosphere of trust and understanding between all parties involved.

Feedback Self Assessment

Giving feedback is an important communication skill that can help build strong relationships and improve performance. To determine if you are good at giving feedback, it’s important to assess your ability in the following areas:

  • Am I honest and direct with my colleagues about the areas needing improvement?
  • Am I being respectful of the other person’s feelings when delivering a critique?
  • Do I provide clear examples and offer potential solutions for addressing any issues?
  • Do I ensure to recognize the positive aspects as well as areas of growth in order to foster trust between all parties involved?

If you're being honest with yourself, you've probably failed (at least at times) to check all of these boxes. It's very easy to be less honest, less direct, or less specific in feedback conversations. It is human nature to lean into these types of conflict avoidance. This isn't very helpful for you or the others involved.

Poor Feedback is All Too Common at Work

Poor feedback from a colleague or manager is either A) never communicated (the worst form) or B) is obvious to the ear. Though seldom this direct, you've probably heard one variation or another of these common refrains:

  • "{Name} needs to work a little harder."
  • "{Name} is just too slow."
  • "{Name} is too much of a perfectionist."
  • "{Name} needs to improve the quality of their work."
  • "{Name} needs to do better."

How unhelpful and vague! They fail to provide any constructive advice or guidance on how the individual can improve their performance. There are no specific examples given, nor any solutions for addressing any issues. This type of feedback does not foster a sense of trust between the parties involved. Even worse, it's hardly ever delivered directly; worse yet, it's whispered behind their back.

Good Feedback Will Set You Apart

Good feedback from a manager or peer should generally include:

  1. specific examples that support your feedback
  2. solutions for addressing any issues
  3. positive recognition or appreciation

For example: “I noticed that you missed your deadline on your last two deliverables and we found out about the delay at the last minute. It caught me a little by surprise both times; your quality and timeliness have always been top notch. On your next deliverable, let me know a few days beforehand how it's tracking. That way, I can help cover other obligations or get the support you need to complete it on time."

By using effective communication strategies when giving feedback, we can foster an atmosphere of trust and understanding between all parties involved. Everyone wants to feel like they are making a positive contribution and that their efforts are appreciated; feedback helps us do just this! It is worth investing the time to learn how to give effective feedback, as it will only serve to strengthen your relationships with colleagues in the long run. Make sure you're aware of the employee feedback tools available to you for delivering feedback appropriately.

Peer Review Feedback Examples

Peer reviews or feedback between colleagues can be particularly challenging because of the inherent power dynamics. Colleagues typically have varying levels of experience and expertise, so the feedback process could involve giving criticism to someone more senior or with more perceived authority. This can be difficult for some people, as it involves navigating potential conflicts of interests and putting aside personal feelings. It is especially important to provide constructive feedback in this situation and to remain respectful when offering criticism.

For example: “I think your presentation was well-structured and easy to understand; however, I feel that some of the visuals were a bit distracting from the main points. If you could simplify them and remove a few, I think it would help to convey your message more clearly. It will help the presentation shine even more! In particular, I thought the visuals in the introduction and conclusion were most helpful, less so in the main body of the presentation."

In this case, you're offering feedback. You're not as prescriptive about what the other person will do, more suggestive about what you would do and what they might consider doing in the future. Nevertheless, it's specific, direct, respectful, and valuable without being overly directive.

Upward Review Feedback Examples

Giving feedback to a manager can be particularly difficult because of the power dynamics between an employee and their manager. Managers often have more experience, knowledge, and perceived authority, which can make it intimidating for employees to provide honest feedback. Additionally, there is often a fear of repercussions if someone disagrees with their superior or raises constructive criticism. This can make it difficult for employees to effectively communicate their thoughts and feelings.

For example: “I want to thank you for giving me the opportunity to lead this project. I feel that from our conversations, your expectations of me have been clear and I am committed to knocking it out of the park. However, when we discussed timelines and plans during our meeting today, I felt like my ideas weren’t always given consideration or taken into account. Can we talk about how to ensure that all voices in the room are heard and respected? I think it would help me feel more comfortable providing input in the future. I want to ensure I'm doing my part to create that kind of collaborative environment as well."

Quick Tips on Feedback

Sometimes, a quick reminder is all you need to have the right feedback conversation. Here are some general rules that might help shape the conversation:

  • Use “I” phrases, such as "I felt," "I noticed," and so on.
  • Avoid using absolutes such as "always" or “never”
  • Use positive language to emphasize what you did appreciate, as well as what could be improved
  • Focus on the behavior rather than the person
  • Offer specific examples and solutions when giving constructive criticism
  • Express your feedback in a respectful tone without sounding judgmental or condescending
  • Check in with yourself to ensure you are providing feedback for the right reasons

Understanding the different employee feedback tools and methodologies available to the organization might

In Conclusion

Giving honest feedback is an important part of any successful relationship and should be encouraged in the workplace. Everyone has something to contribute and should be able to do so without fear of repercussions. It is important to remember that feedback does not have to be confrontational or negative; it can also highlight successes, celebrate achievements, and provide encouragement for future endeavors. By utilizing effective communication strategies when giving feedback, we can foster an atmosphere of trust, respect, and understanding. Ultimately, feedback should be delivered in a way that will help improve the situation or relationship involved.

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